General terms and conditions

www.herbeks.si is an online store, which administers the company Herbeks d.o.o., below provider. Online store operates in accordance with the Consumer Protection Act (ZVPot). General terms and conditions concerning the operation of an online store, user rights and business relationship between the owner of online store offers products and consumers.
We encourage you to shop before carefully read the terms and conditions. Herbeks d.o.o It reserves the right to change the conditions on the website www.herbeks.si.

Accessibility of Information (summary of legislation)

Service is committed to customer always provide the following information:

1) the identity of the company (name and place of business, register number)
2.) The contact addresses, enabling fast and efficient communication (email, phone)
3) the essential characteristics of the goods or services
4) the availability of products (each product for purchase on the website is available within a reasonable period of time)
5) the conditions for delivery of a product or service execution (method, place and time of delivery)
6) all prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs,
7) the method of payment and delivery
8) the duration of supply,
9) the period within which it is possible to withdraw from the contract and conditions for withdrawal,
10) explains the procedure should be the complaint, including details of the contact person or department for contacts with customers.

DIFFERENT CATEGORIES AND RESPONSIBILITIES

Thus, storage and dispatch of goods ordered online store www.herbeks.si as support and answers to your questions, offers you a team Herbeks d.o.o company, which is available on the E-Mail: info@herbeks.si, respectively. telephone number: 040 890 171

By clicking on the “Checkout” you acknowledge that you are familiar with the full text of sales – payment terms, which are referred to herein and that you have these conditions when purchasing expressly warned. Order / contract is concluded in the Slovenian language. In any case, you get away or within a few hours of the order confirmation by email. If you do not receive confirmation of the order, send an e-mail to info@herbeks.si.

DETAILED INFORMATION ABOUT THE PRODUCTS

By detailed product information can be accessed by clicking on the product name or photo. After clicking to open the product page. Each product is presented with a picture or diagram, the exact name, a detailed description, prices, discounts, … Photos are symbolic.

Prices and currency of information
All prices in the online store www.herbeks.si are given in EUR and contain prescribed VAT. Herbeks d.o.o, after its best efforts to ensure the currency and accuracy of the information on the website www.herbeks.si, but is nevertheless possible that the availability, characteristics of the item and price information is wrong. In this case or in the event that the price change between the article processing order, the buyer will be informed about the changes and to cancel the purchase, the buyer offered a solution that will be to our mutual satisfaction.

Delivery times
Supply of goods is 1-5 working days. If the goods at the time of your order does not have in stock, we will delivery the message in reply to your order. Delivery deadlines are published for each product predict with regard to logistics information and data on stocks from our warehouses or depots dispensing our suppliers, minor deviations are possible.

PURCHASE PROCEDURE

Checkout and process orders
The customer selects the desired product by clicking on “Add to cart”. The products can be found under the link “Home” in the top menu website and in the individual category which are indicated on the left side of the same page. When a customer wants to review the cart or complete a purchase, click on the icon cart. The website of the shopping cart are displayed buyer products by browsing the online store added to the shopping cart. Here you can change the volume of the selected products, but they can also easily be removed by clicking on the icon REMOVE (x) the product that you wish to remove. When you finish shopping, click on the “NEXT TO THE CONTRACT”. By clicking on this icon displays an order form, which fulfill the necessary data and choose the payment method. For certain products the method of payment specified in advance. Under the selected products listed shipping cost and the total cost of your purchase. Once the form is completed selects the icon “to completing a purchase.” The purchase is completed.
After awarding the contract, the buyer receives notification by e-mail or by telephone, the contract was accepted in the queue. At this stage, the buyer has the option to cancel your order via e-mail or phone. Errors, corrections or additions to the contract can be sent by e-mail to info@herbeks.si. We will consider all your comments, errors or corrections. In case of successful contract awarded you will receive a confirmation email to your email address. If you do not receive notification means that there is either a technical error, or incorrectly entered information. The process can be repeated, or contact us for assistance.

Order Confirmation
After two hours of admission orders in the queue, but not more than 72 hours (on working days), a provider of contract review, check availability and order confirm or reject a reason. We reserve the right, if necessary, call the customer on his contact telephone number. In approving the contract provider shall inform the customer via e-mail or phone about the scheduled delivery time. Contract to purchase the ordered products between the customer and the provider is concluded at this stage.

Product dispatch
Provider within the agreed time goods preparation and dispatch of e-mail informs the buyer. In the event that the delivery date is unexpectedly extended, the customer is informed by phone or e-mail.

DELIVERY TO YOUR ADDRESS

Ordered products are deliverd by Pošta Slovenije.
The cost of shipping will be displayed in the shopping basket and added to the total cost of purchase and is also shown on the invoice you receive the ordered goods. The amount of shipping is charged a flat rate, ie € 2.70. Upon delivery, the buyer receives the original invoice with all necessary data. Upon receipt of the consignment mandatory takeover sign the document. The goods you are obliged prior to the visually and numerically examine and record any visible damage to the packaging or the goods. The goods will be delivered by Pošta Slovenije delivery services.

Delivery time
Since almost all the items on offer are supplied from stock, so most of you will receive the contracts awarded over the next 3-10 days. Namely Pošta Slovenije delivery service provides delivery throughout Slovenia in no later than 3 working days, depending on where your mail. If you think that your order is late with delivery, please contact us immediately info@herbeks.si or call us at 040 890 171 and we will do our best to you as soon as possible receive the ordered goods. If you need the item urgently by a certain date, we advise you to place an order early enough to comment but earlier letter that it is urgent delivery, because you are so in case of any complications can be immediately contacted.

METHOD OF PAYMENT

1. Payment by cash on delivery

The value of the purchase can be paid by cash or debit card on delivery. In addition to delivery charges (2.90 €), which is already included in your account balance, Pošta Slovenije does not charge any additional commission so not to cash payments and card payments. (Account, which includes the purchase price and the cost of delivery attached to the delivered goods. When by Pošta Slovenije delivery service you receive the delivery, your package is already committed to service delivery.

2. Bank transfer (in Advance)

The value of the purchase to pay bills through the post office, bank or via internet bank (NLB Klik). This is done by money transfer via standard BN-02 or UPN form (no specific bills). Once we receive your payment, we will notify you on your e-mail address “order confirmation”. Due to the rapid preparation of your package, you can tell about the payment to our e-mail address.
The ordered products will be shipped after successful completion of the payment to our bank account. If within 72 hours of the issued e-mail message “pro forma” we do not receive acknowledgment of your payment, your purchase will be denied.
Please wait to make a payment until you receive an overview of purchase, because we can not guarantee that we paid for the goods can be delivered within the desired timeframe. Wait for our contact, which we will send you precise information on the state of stocks of goods and delivery time.

DATA PROTECTION

The provider takes great care to ensure the security of personal data. Your data are protected from loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure.
The landlord is obligated to any personal data obtained through the website www.herbeks.si remain fully owned by the provider and will be used exclusively for the purposes of execution and delivery of the contract, unless the website specifically agreed in some other form of use of the data . Whenever you can quickly and easily unsubscribe from any of our e-mails. With all of the personal information we will unconditionally comply with applicable laws on the protection of personal data.

RIGHT OF WITHDRAWAL FROM PURCHASE, RETURN OF GOODS

The consumer has the right, within 15 days of the provider, in writing, to withdraw from the contract without having to state a reason for its decision. Communication is timely if the letter was submitted within the deadline. The only cost to the consumer in connection with the cancellation of the contract is the direct cost of returning the goods by mail to the address of the company. The intention to return the consumer must inform the company in writing within 15 days of receipt of the goods, namely the contact email address info@herbeks.si and goods returned within 30 days after notification of the withdrawal. Provider Herbeks d.o.o. return to the consumer all payments made in connection with the contract within 30 days after receipt of notice of withdrawal from the contract. If the goods are received and withdraw from the contract, the goods in their original packaging, unused, undamaged and in the same amount to send Herbeks d.o.o. within 30 days after the notification referred to in the previous paragraph, except where the goods are destroyed, corrupted, lost, or its quantity is reduced, without the fault of the consumer. If the consumer product returns without original packaging or packaging that are destroyed, or if the product shows signs of use, your provider, reserves the right to refuse a refund. So do not return the money to the buyer; the buyer can return the product. Postage paid by the customer.
We kindly ask you to product acceptance by not removing the declarations until you are absolutely sure you or the product conforms or not, it will only be possible refund for you held without fuss.

COMMUNICATION

The buyer must contact the provider by means of distance communication only if a user does not explicitly object. Promotional e-mails must be clearly and unambiguously marked as advertising messages, the sender must be clearly visible. If the customer wishes, he does not want to receive promotional messages must be observed.

WARRANTY

Products are warranted if so stated on the warranty card or invoice. This warranty is valid by following the instructions on the warranty, and upon presentation of invoice. Warranty periods are listed on the warranty or invoice. Warranty information is also listed on the page with the presentation of the product. If warranty information, a product does not guarantee or indication at this time is not known. In the latter case, the buyer can contact the provider that will provide up to date information.
The guarantee does not apply in the following cases:

• the occurrence of defects caused by misuse, negligence, mechanical damage and damage in the event of force majeure (a power surge, lightning …)
• the occurrence of defects due to the interference of the person who is authorized to repair the product
• the occurrence of defects caused by the use of other elements that originally do not belong to the machine
• the occurrence of failures when connected to the wrong voltage or type of current
• the occurrence of defects or damage to the product due to failure to follow instructions on handling the product.

COMPLAINTS AND DISPUTES

Provider respects the existing consumer protection legislation. Complaints can be sent to users via e-mail info@herbeks.si. The tenderer shall within five days to confirm that it has received a complaint, notify the user how long it will be discussed, and constantly informed about the procedure. Provider shall make every effort to resolve any disputes amicably, otherwise they are competent court in Ljubljana.

Contents page:
We are trying to make an online store include accurate and up to date information. However, no warranty for the accuracy of the information, nor do we accept any liability for damages or other liability for any errors in the content of online store. Images of products are symbolic and do not always represent the product.